Your Trip, Fully Supported: How ETI360 Account Managers Works With You at Every Phase

Structured Travel Planning, Shared Responsibility

Organizing school travel is a complex undertaking. It spans internal coordination, third-party vendors, evolving compliance demands, and, above all, a responsibility for student safety and well-being. When schools attempt to manage this process internally, it can result in gaps or inefficiencies that increase workload and reduce confidence.

That’s why ETI360 provides each partner school with a dedicated account manager. This role isn’t just administrative support—it’s structured collaboration. Your account manager works closely with your leadership team to ensure your program is built on clear goals, proactive safeguards, and shared accountability.

Phase One: Setting Goals, Not Just Dates

The process starts with clarity. ETI360 begins with a needs assessment that explores your school’s educational priorities, internal policies, and trip goals. We help align learning outcomes with trip types and timing, ensuring your program supports what matters most.

Your account manager:

Facilitates trip selection based on curriculum and student profile
Reviews internal policies and goals for alignment
Provides a customized planning timeline for your school’s calendar

This early-phase clarity sets the tone for everything that follows.

Phase Two: Budgeting, Compliance & Safeguarding Foundations

Budget planning is about more than numbers. It’s about setting clear expectations with your leadership team, providers, and families while also ensuring that safety and compliance are properly funded and prioritized.

Your account manager:

Guides the creation of trip-specific budget documents and provider invoices
Ensures your trip meets internal and regulatory compliance standards
Coordinates safeguarding expectations and documentation across all stakeholders

This includes gathering student medical info, vetting providers, and reviewing supervision ratios.

Phase Three: Sourcing and Reviewing Trips with Risk in Mind

Trip selection isn’t only about excitement or location. It’s also about suitability, risk, and value. Teachers articulate their trip goals. Providers respond with options. The school then evaluates the proposals based on learning value, cost, and safety profile.

Your account manager:

Collects teacher objectives and facilitates trip proposal requests
Summarizes and compares itinerary proposals from vendors
Coordinates internal reviews and approvals

This ensures transparency and removes friction from decision-making.

Phase Four: Building a Risk-Ready Trip Plan

Every trip is evaluated through a risk-aware lens. Risk mitigation isn’t an afterthought—it’s integrated throughout.

Your account manager:

Provides ISO 31031-aligned trip-by-trip risk assessments
Delivers emergency action plans tailored to destinations and activities
Helps prepare trip leaders through safety briefings and contingency training

Risk isn’t eliminated. But it’s better managed with clear roles, layered safeguards, and responsive protocols.

Phase Five: Coordinated Communication with Families

Clear communication builds trust. Schools need consistent messaging across newsletters, parent meetings, trip booklets, and visa info.

Your account manager:

Prepares branded trip communication materials
Builds and manages family-facing slide decks and guides
Organizes workflows for collecting permissions, dietary, and health details

It becomes easier to keep everyone informed and confident.

Phase Six: Final Prep with Real-Time Oversight in Mind

As trips approach, the focus shifts to logistics, real-time monitoring, and duty-of-care planning.

Your account manager:

Confirms final itineraries, travel details, and participant lists
Supports the duty manager training and handover
Provides access to live dashboards for admin monitoring during trip week

At this point, the process feels less like event coordination and more like professional program delivery.

Phase Seven: Closing the Loop with Feedback and Review

Post-trip reflection matters. The final phase is learning from experience and capturing insights that improve future programs.

Your account manager:

Collects anonymous feedback from students, families, and staff
Summarizes key findings into actionable school reports
Helps adjust workflows, documentation, or provider partnerships based on results

This turns each trip into a stepping stone for continuous improvement.

A Trusted Partner in Risk-Aware Travel

An ETI360 account manager is not just a contact person. They’re a strategic partner who brings structure, consistency, and a risk-informed mindset to your school’s travel programs. By managing the operational complexity, we allow your team to focus on what truly matters: the safety, learning, and development of your students.